![]() ![]() This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. To keep learning and developing your knowledge of customer service, we highly recommend the additional resources below:Ĭustomer Synonym: Alternative Ways to Refer to CustomersĪpologizing to Customers – “Sorry for the Inconvenience”ġ0 Must-Know Rules of Telephone Etiquette for Customer Service Examples of people skills include effective communication, active listening, and mediation.ĬustomersFirst Academy offers comprehensive customer service training designed to help you grow your skills and advance your career.Using a good people skills synonym can help your resume stand in the eyes of hiring managers.As much as 85% of long-term job success is tied to people skills.People skills are often overlooked by education and training programs.People skills are critical to job success in any industry.This is even especially applicable in public-facing careers such as those in the customer service industry. Another study from Harvard University found the split to be even bigger, with 85% of job success depending on soft skills and only 15% on hard skills. Studies have found that poor people skills can damage your career, no matter what industry you’re in.Ī study conducted by Stanford Research Institute and Carnegie-Mellon found that 75% of long-term job success was tied to people skills, while only 25% was based on technical knowledge. Why are social and interpersonal skills important for customer service?ĭespite being a critical component to success, people skills are often neglected in educational and training settings in favor of improving your technical skills. People with strong communication skills are typically adept at seeing things from another person’s perspective, qualities that make them ideal teammates and mediators. A people person is considered to be very sociable and to get along easily with others. When dealing with people, diplomacy is the ability to facilitate negotiations and work through a dispute without taking a side or getting emotional.ĭownload Now What does it mean to be a people person?Ī People Person is a great example of someone with strong communication abilities, a.k.a people skills. The ability to effectively resolve a conflict to the satisfaction of all parties is a critical skill when it comes to interacting with others. It is all too easy for conflict to arise in any sort of communication, be it from misunderstanding or emotions running high. Good examples of active listening include acknowledging the points made, making eye contact, nodding, and asking related questions when appropriate to demonstrate engagement.Ĭollaboration is a good synonym for teamwork, but it can also be used to describe working together with others towards a common goal. Active listening is reflected in your body language and the way you participate in the conversation while another is talking. Effective communication requires focus, careful word selection, attention to tone, and active listening.Īctive listening is a great way to make other people feel heard, while also increasing how much information you retain in a conversation. 5 Examples of People Skills You Need to SucceedĮffective communication allows you to go beyond the conveying of information and allows you to illustrate your intention and feelings with what you say. If you want to use one of these synonyms, you might say that you have a high level of social competence, instead of saying you have great people skills. Social Competence, Emotional Intelligence, and Interpersonal Intelligence all convey the same meaning as ‘People Skills’, but they aren’t interchangeable. To avoid repetition, you can replace the term ‘People Skills’ with any of these synonyms. ![]() Interpersonal skills, communication skills, social skills, and soft skills, are examples of people skills synonyms that can be used interchangeably. ![]()
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